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Delivery:-

Parcel Force will deliver your parcel within 2-3 days
Orders Over £65, Free delivery (UK Mainland)
Under £65, £6.50 (UK Mainland)

Under 1kg UK, Royal Mail = £3.12


Zone 1, Mainland UK
Orders Under £65 = £5.42 + vat = £6.50
Orders Over £65 = FREE

Zone 2, Scottish Highlands and Islands
Post codes:- IV 1-3,IV 4-36,IV 40-49,IV 51-63,KA 27,PH 44,PA 78,PA 61,KA 28,PH 42,PA 60,PH 43,KW 15-17,PA 20-49,PA62-77,PH 17-26,PH 30-41,PH 49-50,ZE 1-3,HS 1,HS 2-9,KW 1-3,KW 5-14.
Orders Under £65 = £11.79 + vat = £14.15
Orders Over £65 = £6.38 + vat = £7.66

Zone 3, Northern Ireland, Isle Man, Isles of Scily
Post codes:- IM 1-9, IM 99,TR 21-25, BT 
Orders Under £65 = £13.30 + vat = £15.96
Orders Over £65 = £7.88 + vat = £9.46

Zone 4, Isle wight
Post codes:- PO 30-41
Orders Under £65 = £9.58 + vat = £11.50
Orders Over £65 = £4.16 + vat = £5.00

 

Returns:-

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you have any problems please phone, write, or e-mail Home Brew Supplies UK and we will endeavor to sort out the problem. Please phone 01252 341022 between 9.30am and 5.30pm GMT Monday - Friday. Call costs will change depending on what phone you use, but we only use a Standard BT Phone line, NO PREMIUM RATES HERE

Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days. IF over 30 days there is nothing we can do to find your parcel, refund for the goods, or anything, it is down to you to let us know of a problem
If an item needs replacing please phone 01252 341022 or e-mail, so we can make arrangements.

If the goods are faulty the goods will be replaced free of charge or for a full refund if sent back within 30 days of you receiving the goods.

If the goods are ordered in error we will refund the goods in full but we can not refund the carriage if sent back within 14 days of you receiving the goods.

Complaints are handled on a one to one bases by phone or e-mail, even by post if a reply is not urgent and we will try and come to a satisfactory conclusion within 3 days of the complaint, all complaints will remain confidential and fair.

If you no longer require the goods that you have ordered you can return them within 14 working days, that begin on the day after you have received the goods. We can not refund the cost of the postage. This is your right to a cooling off period. We will refund Your Money within 30 days of us receiving the goods. Please when sending the goods back get a Proof of posting or even insure the goods in case it gets lost. We will refund the monies within 14 days.

If the goods get lost we can not refund the money but you should be able to make a claim through the shipper i.e. Royal Mail or Parcel Force.
We can not refund items that are in a unsaleable condition i.e have been used unless they are faulty
This does not affect your statutory rights.

The web site orders will be processed by Larsen HomeBrew (UK) Ltd
T/A Abbot Home Brew Supplies / Home Brew Supplies UK
VAT Registration Number: 211307718, Limited Company Number: 04655902
At The company HQ which  is at Unit 3 Hawley Lane Business Park, Hawley Lane, Farnborough, GU14 8JE
Registered in England:  Communication House, Victoria Avenue, Camberley, Surrey, GU15 3HX

Please Drink Responsibly. Find out more at www.drinkaware.co.uk